If you’ve done all of these and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging.Īdditional non-returnable items: Gift cards, Downloadable software products To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. CRA's share information to assess creditworthiness, product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity.Our policy lasts 7 days. In particular, if any debts are not fully repaid on time. Please see our Fair Processing Notice as to how we choose to exchange, on an ongoing basis, this information. HardSoft Ltd reserves the right to decline an application. HardSoft Ltd and its agents will make enquiries to verify the information to enable fair consideration of the application. Flexi-12 customer can Cancel at 12 months. Our Flexi-Lease solution allows Renewal after 24 months & for Apple Mac customers then Cancellation is available subject to a fee per Device of £75 to collect and reprocess. There is no admin fee for Flexi-Lease Plus, Pure-Rental Plus or Devices for Teams. For Flexi and Pure-Rental solutions only an administration fee will be applied by our Direct Debit collector with the first payment & is normally £50. Delivery will then be arranged.Īll prices exclude VAT and are quoted per week and are for Business Users only. If approved we will email you the direct debit mandate and agreement to sign securely on-line. Once you have chosen your Device you need to complete an online application form.

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